Insite injury Management Group continue to achieve higher sustainable return to work outcomes compared to the average achieved by all other providers in South Australia. We achieve this through careful maintenance and commitment to our best practice model.

People Management

• Induction of experienced personnel with like minded innovative approach to RTW successes
• Case loads to reflect consultant experience and work habits not exceeding 40 for the most experienced consultant to ensure the most attentive proactive service
• Multi Disciplinary team approach
• Industry peer and allied health professional consultation
• KPI measures and incentives to encourage continued focus on RTW outcomes
• Family friendly work environment
• Provide career structure and advancement
• In-house injury management and rehabilitation advisory to support all staff and their clients

Training Management

• Intensive induction for all staff
• Closely supervised 12 month programme for graduate staff
• Ongoing and continued education plan for all staff with internal and external training tailored to individual consultants needs or interest
• Monthly peer review of files, strategy, stuck cases etc.

Process Management

• Legislation interpretation and implementation
• Service standard measurement of implementation and evaluation
• Systems to support all compliance and service standards are met
• Consultants key performance indicators with outcome incentives

Communication

• Partnership with key stakeholders with an affirmative focus
• Medical Provider relationship a priority to procure working partnership
• Full workplace consultation and participation on all files a priority
• Report progress, achievements or barriers regularly so all key parties are best informed and to maintain involvement
• Alliances with Allied Health Professionals
• Peer advice and skill sharing forms part of our team approach and support
• Injury management and rehabilitation advice to clients, employers, agents and other key stakeholders as a value added service

Personal Profiling

• A unique tool to enhance the initial rehabilitation assessment through Interpersonal
  Profiling by Better People Intelligence.
       - Predicting habitual and stress responses
       - Forecasting team interactions and dynamics
       - Predicting & solving people problems

QA Management

• Compliance with service and regulatory standards monitored by monthly internal auditing of files with remedy plan and review if ever needed
• Review of content and strategy of all RTW plans and programmes to meet the individual case needs
• Review of reports with emphasis on identification of needs and appropriate recommendation and strategy to achieve the best level of recovery and RTW and/or remain at work in the earliest possible timeframe
• Systems to ensure accurate data and results analysis
• System to ensure compliance with reporting and review timeframes

Evaluation Management

• Post placement or outcome support and review to ensure sustainability of all files
• Continual review of outcome result
• Monthly analysis of outcome, cost, duration etc to aid continued improvement

Research and Development

• Principal and senior consultant research national and international trends and outcomes and incorporate in operational planning
• Participation in trails of innovative methods to further improve outcomes including Personal Profiling

Professional Development

• Supported staff attendance in further tertiary or vocational studies
• Study tour of both national and international providers and schemes aiding future strategy planning
• Principal consultants, professional business guidance and advisory to ensure the best quality outcomes
  and the lowest possible cost